This policy outlines our pragmatic approach to logistics and hardware returns. We prioritize transparency over "shoehorned" marketing promises; please review these distinct terms carefully.
I. Returns & Refunds
We stand by the precision of our hardware. If a component is defective or the wrong item was shipped due to our error, we will rectify it promptly. Contact Us
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Eligibility: You may return most new, unopened items within 30 days of delivery for a full refund.
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Defective/Incorrect Items: Long Range Customs LLC will cover return shipping costs if the return is a result of our error (e.g., you received a defective bolt shroud or an incorrect rail length).
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Refund Timeline: Expect your refund within four weeks of surrendering the package to the shipper. This duration accounts for:
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Transit: 5 to 10 business days.
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Processing: 3 to 5 business days post-receipt.
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Bank Processing: 5 to 10 business days.
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Procedure: To initiate a return, Contact Us with your order number and product details. We will provide specific instructions to ensure the hardware is returned securely.
II. Delivery Methods & Timing
We utilize reliable carriers to ensure your gear reaches its destination without compromise.
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Carriers: Standard shipping is handled via major domestic carriers (USPS, UPS, or FedEx).
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Estimates: Shipping and delivery dates are estimated at checkout based on item availability and your selected shipping speed.
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Weight-Based Rates: Shipping costs are calculated based on the weight of the items. Per carrier standards, all weights are rounded up to the next full pound.
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Restrictions: While we ship to most global addresses, certain precision components are subject to international export restrictions and cannot be shipped outside the United States.
III. Multiple Shipments Policy
To ensure you receive your gear as efficiently as possible, we may utilize multiple shipments for a single order.
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Partial Fulfillment: If an order contains both "In-Stock" items and "Custom/Backordered" components, we may ship the available items immediately to prevent unnecessary delays.
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No Additional Cost: Unless explicitly stated otherwise at the time of purchase, you will not be charged additional shipping fees for orders split into multiple packages.
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Tracking: Each distinct shipment will be assigned its own tracking number, allowing you to monitor the progress of every component in your order.
IV. Disclaimer
We encourage users to exercise independence and verify local regulations regarding firearm accessories before purchase. Once hardware is in your possession, security and maintenance are your responsibility.
